Refund, Replace & Cancellation Policy

We offer refund only in the following two situations: ​

1. You have received a completely incorrect product(s)

2. You have received broken product(s) via courier service

 

In both cases, you must send us an unboxing video of the parcel within 12 hours of receiving it at genzplanners@gmail.com.

 

Please Note : At Gen Z Planners, We Celebrate the unique craftsmanship of our artisans. Each piece is individually handmade, resulting in minor bubbles, color variations, handmade marks, and beautiful imperfections crafted in design that add to the uniqueness of each product. the features including pinholes, streaking, and glaze variations, are a testament to artisanal process and should not be considered as defects. These characteristics are found in handmade pieces everywhere made and sold. We sincerely urge our valued customers to embrace these characteristics as a part of the charm, uniqueness and individuality of the handcrafted pieces. ​

 

Returns and/or Replace Policies

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• The parcel's tape/ seal of box should only be removed while making the unboxing video. In a case where video is found to be cut, edited and/or in case the tape of the parcel or the parcel box is opened and/or torn from any side before making the unboxing video, then the video is not acceptable as proof to us or the courier company in above mentioned two situations.

• Also in a case where any depreciation in the value of the product is found and/or the product is found to be used by you, we hereby hold the right not to initiate refund.

• We reserve the right to work according to our business policies under Terms of Service, Privacy Policy and Terms & Conditions and Shipping & Refunds stated and we urge our customer to go through it once for your knowledge.

• Once an order is placed, it cannot be canceled. Due to the delicate nature of ceramics, returns are not available. Opting for a replacement of damaged items in transit will be combined with your subsequent order.

• Our approach to resolutions is discretionary, tailored to each case, given the unique nature of our products. Refund/replacement decisions will be made on an individual basis. Note that refunds are not applicable for incorrect/incomplete addresses and phone number, three failed delivery attempts, or if the recipient declines the package. Your satisfaction is paramount at Gen Z Planners. ​